Summary

One of Canada’s largest financial institutions, serving millions of clients through a nationwide network of over 400 branches, sought to modernize its network monitoring to keep pace with infrastructure growth and evolving compliance requirements. After identifying critical visibility and compliance gaps in its open-source tooling, the institution partnered with Empowered Networks to implement LogicMonitor as an enterprise-scale monitoring solution, delivering deep observability, seamless integration, and improved audit readiness.

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Business Problem

The organization had relied on a widely used open-source monitoring solution to oversee its complex IT infrastructure. While low-cost, the solution lacked the scalability, depth, and advanced visibility needed to manage a modern software-defined network (SDN) environment. Specifically, it could not monitor critical virtualized components like firewalls and load balancers, creating visibility gaps and compliance risks in a highly regulated financial setting.

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The Solution

In early 2024, the organization re-engaged LogicMonitor and Empowered Networks following a prior technical proof of value (POV). This engagement focused on delivering a monitoring platform that could meet the demands of a large-scale, distributed environment while addressing compliance requirements.

Empowered Networks collaborated closely with the customer to design and execute a highly targeted POV, which included:

• Custom-built data sources for virtualized firewalls and load balancers
• Seamless integration with the organization’s existing ServiceNow deployment
• Consolidated dashboarding to provide a normalized, real-time view of network health
• A collaborative approach that brought data together in a meaningful, audit-ready format

The result was a strong demonstration of technical capability, rapid delivery, and alignment with audit requirements, driven by custom data sources, integrated dashboards, and a coordinated effort between Empowered Networks and LogicMonitor.

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Highlights

• Improved Compliance Readiness: Full visibility into virtualized environments eliminated monitoring blind spots.
• Operational Efficiency: Normalized data and real-time dashboards enabled better decision-making across IT teams.
• Accelerated Implementation: Rapid delivery met a fixed audit timeline with no disruption to service.
• Long-Term Alignment: Ongoing partnership with Empowered Networks ensures continuous improvement and post-deployment support.

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Key Takeaways

• Tailored Execution: A targeted POV addressed specific business risks tied to audit readiness and infrastructure complexity.
• Engineering Flexibility: Custom data sources were built during the POV to meet unique monitoring needs, without requiring upfront commitment.
• Scalable, SaaS-Based Monitoring: LogicMonitor’s platform provided a seamless path forward from a legacy tool to an enterprise-grade solution.
• Trusted Collaboration: Following a successful rollout, Empowered Networks remains engaged, supporting ongoing optimization efforts.

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ABOUT LOGICMONITOR

LogicMonitor® offers an AI-powered hybrid observability platform, LM Envision, that provides comprehensive visibility across on-premises, cloud, and hybrid IT environments. Designed for IT operations and business leaders, LogicMonitor helps reduce noise, accelerate issue resolution, and drive digital transformation with real-time insights and predictive intelligence.

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