Need Support? You’ve come to the right place!

To Open a Ticket, call 1.877.325.1855 or email

When you contact Support, a team member will work with you to:

  • Open a Ticket to enable monitoring and escalation as required
  • Understand your issue and troubleshoot any technical problems
  • Answer questions on usage, configuration, and best practices
  • Identify online, internal, and other resources
  • Facilitate logging enhancement requests
  • Monitor your issue through to final resolution

Support is a Centre of Excellence at Empowered. Customer satisfaction and first call resolution are our primary goals. We take a proactive approach, and notify our customers of new firmware, patches and updates to keep their environments up to date, and identify concerns before they become problems. To get the most from your investments in our solutions, contact

For many of the solutions we sell, we can provide 7×24 Support.
If you’re not an Empowered customer today, we can help. Contact us for details.