Application Performance Management

Empowered can help you monitor and manage application performance across the entire infrastructure to understand the health, availability, business impact and end-user experience of critical enterprise, mobile and cloud-based Web applications.

Empowered can help by:  

• Helping you, install, configure, maintain and optimize the right Application Performance software so you can
  • Deliver more services at a faster rate, while providing an excellent end-user experience even with complex composite applications that span physical, virtual, hybrid cloud, and legacy environments
  • Stay firmly in control of end-user experience by proactively identifying, diagnosing and resolving problems before end users and revenue-generating services are affected
• Fixing a less than optimal APM implementation, one that hasn’t met the expected business value
• Working with your team to implement your APM plan across silos, including required business process enhancements and knowledge transfer to your staff for long term sustainability
• Developing metrics and dashboards for different user types

APM Technology

We’ve used, recommended, integrated, implemented and supported software from many vendors who have become our trusted partners in solving customer problems.

Our APM Tools expertise is centered around:

• Web Application Performance Management
• Sophisticated Predictive Analytics
• Complex applications running over mixed infrastructure
• Dashboards to display business appropriate views of APM metrics

Empowered is an authorized partner of the following IT Operations tools companies:

• CA Technologies (Platinum Partner)
• AppDynamics
• VMware (Enterprise Partner)

More about the tools we integrate to create solutions…

APM Professional Services

Empowered lives at the intersection of what IT software vendors say their products can do, and what you need them to do.  We come from your world, not the vendor world, and we’ve worked on teams just like yours.  

Our goal is to deliver products with services wrapped around them to ensure they are full integrated and delivering real-value – for the long term.  Successful APM requires People, Process, and Tools.  While software vendors provide the tools, Empowered provides the skills and experience to support organizations in the development of the process and people that surround the tools.

APM is part of a larger ecosystem - Empowered’s strong skillset in the broader operational practices of performance management and service assurance ensure a holistic APM implementation which integrates with and complement existing Service Assurance investments. We draw upon our extensive APM experience including with some of the world’s largest APM implementations.

Our APM-related services include:

• Source, install, configure, maintain and optimize the right Application Performance software
• Fixing a less than optimal APM implementation, one that hasn’t met the expected business value (people, processes and tools)
• APM integration services - Dealing with alerts, identifying what if any action should be taken
• Custom Instrumentation – Extending the capabilities beyond what comes in the box
• Integration of APM outputs into Business and Technical dashboards

Empowered provides complete Solutions, with quality backed up by our E4 Methodology, proven over 10 years of delivering real solutions to Canadian IT organizations.

Empowered does more than just ship product.