How We Operate
Empowered Networks® Empowered is a specialized Systems Integrator - designing, deploying and managing practical technical solutions for Networks, Labs and Data Centers by combining proven products and systems with technical, engineering and consulting expertise.
With our team of almost 100 technical professionals, we solve the toughest technical problems, extend teams, recommend, deploy and integrate the right hardware and software, and deliver unparalleled support across Canada.
We work with some of Canada’s most successful enterprises in telecom, financial services, education, technology, and government. We cherish our customer relationships above all and have many ongoing relationships that span more than a decade.
Our Methodology
Our E4 methodology is a straightforward, customer-centric framework that will bring you from ground zero to a completely installed and supported solution, or it can be used to solve any part of the process. We use E4 to customize a solution to meet your individual needs. >> more
What makes us different:
- Our Team - deep domain knowledge coupled with a persistent focus on customer satisfaction
We solve problems, we extend teams, we source and install solutions, and we offer unparalleled support. We can do this because we have great people. All our service delivery people have extensive real world experience, they have worked in environments like yours, and they have used the products we include in our solutions. Our approach is to hire and retain team members as full time employees and we’re proud to show an employee retention rate that is consistently over 90%. >>more
- Our Best In Class Products And Partners
Products are an important component of most of our customer solutions. We take pride in our ability to quickly understand our customers’ business and recommend the best possible products. We are careful about the products we resell. We choose them carefully, we know them very well at a technical level, and we invest in our partner relationships, developing and maintaining strong relationships at many levels. That also means if a solution requires a product we don’t currently represent, we’ll source it for you.
- Our Holistic Approach
To us it’s not about the product or the service, it’s about solving customer problems. We invest in understanding our customers’ business so we can deliver not just products and services but solutions. We see the big picture and we know how to ensure that the products we place will deliver real value, today and into the future.
- Focus On Integration
We declare success when our solution is fully integrated into our customer’s processes and is being used over the long term. We don’t ever simply sell and leave – we offer 24-7 post sales support from trained bilingual personnel on behalf of many of our partners, and because we often live on site with our customers, we know the products from the customer’s perspective.
- Long Term Customer Commitment
We would rather have fewer customers who stay with us for the long term than many customers we don’t know well. Our objective is to build a long and mutually rewarding business relationship with each customer. Today, over 25% of the customers who bought from us 10 years ago are still buying from us today. This is Empowered value add.